Warranty / Returns / Refunds
Guaranteed Satisfaction – First 30 Days
HIS HOLY CROSS wants you to be fully satisfied with your purchase within the first 30 days from delivery receipt. If you are not satisfied, please contact us directly to receive a Return Authorization.
Defective Items – 60 Day Warranty
Purchases of HIS HOLY CROSS crosses, necklaces, bookmarks and Bible verse signs are covered by a limited 60 day warranty. This warranty coverage is applicable against defects in material, manufacturing and workmanship. If a product is found defective, HIS HOLY CROSS will either repair or replace the item on behalf of the CUSTOMER. Replacements will be the same product, or similar, if previous product is no longer available.
Defects are described as anything which will render the product(s) unusable or unviewable such as cracks, splits or warps. Natural colorations, grain patterns or shadings of the wood are NOT considered defects. Returns due to material, manufacturing or workmanship defects will be warrantied for a period of 60 days from the date of receipt. Return shipping will be paid for by HIS HOLY CROSS. Please contact us at operations@HisHolyCross.com
Defective items accepted for return will:
- Be Authorized in advance by HIS HOLY CROSS
- Be Shipped back to HIS HOLY CROSS
- Return Shipping to HIS HOLY CROSS will be Paid for by HIS HOLY CROSS
- Return Shipping to the CUSTOMER (if applicable) will be at HIS HOLY CROSS expense
Shipping /Freight Damage
If a product arrives with visible damage, it is recommended to refuse delivery (if possible), requiring the carrier to return the package to the original shipping point. Reports of hidden damage must be made to HIS HOLY CROSS immediately after receipt along with a written description of the damages and photo(s). Return shipping will be paid for by HIS HOLY CROSS.
Other Issues Past 60 Day Warranty
HIS HOLY CROSS will do our best to make you satisfied with your purchase.
Customized / Personalized / Special Order Products
Due to the CUSTOMER specific nature of custom/special order/personalized items, these products are not eligible for returns. Exclusions are for damage during shipping and or manufacturing and workmanship defects.
ALL returns require prior authorization. Please email operations@HisHolyCross.com for authorization. Authorized goods for return must be received within 14 days of authorization, in the original packaging.